Frequently Asked Questions (FAQs)

What is Sajheera? A curated luxury jewellery destination.

Sajheera is a curated jewellery and accessories brand dedicated to timeless design and meticulous craftsmanship. Each piece is thoughtfully created for comfort, longevity, and effortless elegance — designed to be treasured.

How long does delivery take? Dispatch timelines from our central warehouse.

Orders are dispatched from our single central warehouse following payment verification. Dispatch and delivery estimates are indicative and depend on destination and courier availability. For current timelines, please refer to our Shipping Policy.

What are the shipping charges? Fees, complimentary shipping thresholds and COD.

Shipping charges, eligibility for free shipping and any applicable COD fees are displayed at checkout and detailed in our Shipping Policy. All charges are clearly presented before payment.

Can I cancel my order? Cancellations are permitted only prior to shipment.

Orders may be cancelled only before they have been shipped. To cancel, please use the Track Order page. If Sajheera cancels an order prior to dispatch, any amount paid will be refunded to the original payment method.

Do you accept returns or exchanges? Returns for defective items; no exchanges.

Sajheera does not offer exchanges. Returns are accepted only for items that are demonstrably defective or incorrect, and must be requested within the stipulated window. Approved returns are settled via a Sajheera Store Gift Card.

What proof is required for a return? A clear unboxing video is mandatory.

A clear, continuous, unedited unboxing video is mandatory for return claims: the parcel must be shown from sealed condition through to full opening with clear visibility of the product. Sajheera may request supplementary evidence to validate authenticity.

How are approved refunds issued? Store Gift Card settlement only.

All approved returns are settled exclusively via a Sajheera Store Gift Card. Gift cards are time-limited, non-transferable, and non-redeemable for cash. Full terms, validity and issuance timelines are provided in our Refund Policy.

How should I care for my jewellery? Simple guidance to preserve finish.

Refer to our Jewellery Care Guide for tailored advice on storage, gentle cleaning and wear recommendations specific to different finishes and metals. Following these guidelines will help preserve your piece’s beauty and longevity.

Is my personal information secure? Data processed per our Privacy Policy.

We handle personal data with care and in accordance with our Privacy Policy and applicable law. Information is used for order fulfilment, service improvement and legal compliance. For full details, consult our Privacy Policy page.

Where can I read the full policies? Terms, Shipping, Refund and Privacy policies.

Full policy documents are available via the website footer and on the respective pages: Terms of Service, Shipping Policy, Refund Policy and Privacy Policy. Please consult them for complete terms and legal details.

How can I contact Sajheera? Customer support, orders & general enquiries.

Our customer care team is available to assist with orders, product information and styling advice. Contact us via Call or WhatsApp at +91 96257 30755 (Monday–Friday, 10:00 AM–6:00 PM), or email support@sajheera.com.

Is Cash on Delivery (COD) available? Subject to location and order value.

Cash on Delivery (COD) may be offered on select orders depending on the delivery location, order value and courier partner. Any applicable COD charge will be displayed at checkout before you complete your purchase.