Terms of service

Last Updated - January 2026

1. Legal Nature of the Document

This document is an electronic record under the Information Technology Act, 2000 and applicable rules thereunder. It is generated by a computer system and does not require physical or digital signatures.

This document is published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-commerce) Rules, 2020.

2. Platform Ownership & Role

The domain sajheera.com, including its mobile site and application (collectively, the “Platform”), is owned and operated as a proprietorship incorporated under the Companies Act, 1956, having its registered office at Delhi (hereinafter referred to as the “Platform Owner”, “we”, “us”, or “our”).

The Platform operates as an e-commerce marketplace, facilitating the listing, discovery, and sale of products. The Platform Owner does not manufacture products and does not guarantee product quality beyond stated policies, except where explicitly mentioned.

3. Acceptance of Terms

By accessing, browsing, or transacting on the Platform, you agree to be bound by these Terms of Use, along with all applicable policies including but not limited to the Privacy Policy, Return & Refund Policy, and Shipping Policy.

If you do not agree with these Terms, you must refrain from using the Platform.

4. User Eligibility & Obligations

  • Users must provide accurate, complete, and current information during registration.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You agree not to misuse the Platform or engage in fraudulent, misleading, or unlawful activities.

  • You shall not upload, post, or transmit any content that violates applicable laws or third-party rights.

5. Product Information & Pricing

  • All product descriptions, images, pricing, and availability are displayed in good faith.

  • Minor variations in color, finish, or appearance may occur due to photography or screen settings.

  • Prices are inclusive of applicable taxes unless stated otherwise.

  • The Platform reserves the right to correct pricing or typographical errors at any time.

6. Orders, Payments & Refund Structure

  • Placing an order constitutes an offer to purchase, which is accepted only upon confirmation.

  • The Platform does not offer cash or bank refunds.

  • All approved returns, cancellations, or adjustments are processed strictly via gift cards, as per the Return & Refund Policy.

  • Gift cards are non-transferable, time-bound, and subject to stated usage terms.

7. Cancellation, Return & Exchange

Returns and exchanges are governed exclusively by the Return & Refund Policy published on the Platform.

The Platform reserves the right to reject requests that do not meet eligibility or quality check requirements.

8. Shipping & Delivery

  • Delivery timelines are indicative and subject to logistics partner availability.

  • Delays caused by force majeure events, courier restrictions, or incorrect address details shall not result in liability.

  • Certain locations may not be serviceable due to security or logistical constraints.

9. Intellectual Property Rights

All content on the Platform, including text, images, graphics, logos, layout, and design, is the exclusive property of the Platform Owner or its licensors.

Any unauthorized reproduction, distribution, or commercial use is strictly prohibited and may result in legal action.

10. Third-Party Links

The Platform may contain links to third-party websites. The Platform Owner is not responsible for the content, policies, or practices of such websites.

11. Limitation of Liability

To the maximum extent permitted by law:

  • The Platform Owner shall not be liable for indirect, incidental, or consequential damages.

  • Liability, if any, shall be limited to the value of the product purchased by the user.

  • Users agree that their sole remedy lies in discontinuing the use of the Platform.

12. Indemnification

You agree to indemnify and hold harmless the Platform Owner, its directors, employees, affiliates, and partners from any claims, losses, penalties, or expenses arising out of:

  • Breach of these Terms

  • Violation of applicable laws

  • Infringement of third-party rights

13. Force Majeure

The Platform Owner shall not be liable for failure or delay in performance due to events beyond reasonable control, including but not limited to natural disasters, government actions, strikes, or technical failures.

14. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

All disputes shall be subject to the exclusive jurisdiction of the competent courts in Delhi only.

15. Grievance Redressal

In accordance with the Consumer Protection (E-commerce) Rules, 2020, the grievance details are as follows:

Grievance Officer:
Email: care@sajheera.com
Response Time: Within 48 working hours
Resolution Time: Within 30 days

16. Contact Information

For any queries, complaints, or clarifications related to these Terms, please contact us using the details provided on the Platform.