Privacy policy

 

Last Updated: January 2026

This Privacy Policy describes how Sajheera, (hereinafter referred to as “we”, “us”, “our”, or “Sajheera”), collects, uses, stores, shares, and protects your personal information when you access or use www.sajheera.com, including its mobile site and applications (collectively, the “Platform”).

By accessing or using the Platform or availing any product or service offered on it, you expressly agree to the terms of this Privacy Policy, the Terms of Use, and other applicable policies. If you do not agree, please do not use the Platform.

1. Scope & Applicability

  • This Privacy Policy applies only to users within India.

  • Sajheera does not offer products or services outside India.

  • Personal data is primarily processed in India, except where required for platform operations (e.g., Shopify services).

In case of any conflict between this Privacy Policy and the Terms of Use, this Privacy Policy shall prevail with respect to personal data handling.

2. Personal Information We Collect

“Personal information” means any information that identifies or can reasonably be linked to you.

a. Information You Provide Directly

  • Name

  • Billing and shipping address

  • Phone number and email address

  • Account login details (username, password)

  • Communications with customer support

  • Order, return, exchange, or cancellation details

b. Transaction & Payment Information

  • Payment method used

  • Transaction details and confirmations
    (Note: Payment card details are processed securely by authorised payment gateways and are not stored by Sajheera.)

c. Automatically Collected Information

  • IP address

  • Device and browser information

  • Usage data (pages viewed, time spent, interactions)

  • Cookies and similar tracking technologies

d. Information from Third Parties

  • Logistics partners

  • Payment service providers

  • Technology and analytics partners

  • Shopify and related services

3. How We Use Your Personal Information

We use your personal information for the following purposes:

a. Order Fulfilment & Platform Operations

  • Processing orders, payments, deliveries, returns, and exchanges

  • Creating and managing user accounts

  • Issuing gift cards (where applicable)

  • Providing customer support

b. Customer Experience & Improvement

  • Personalising your shopping experience

  • Remembering preferences and wishlists

  • Improving platform functionality and performance

c. Marketing & Communication

  • Sending transactional emails/SMS (order updates, delivery alerts)

  • Sending promotional communications (only where permitted and opt-out available)

d. Security & Fraud Prevention

  • Detecting and preventing fraud or misuse

  • Securing accounts and transactions

  • Enforcing Platform policies and Terms of Use

e. Legal & Regulatory Compliance

  • Complying with applicable laws and regulations

  • Responding to lawful requests from government or law-enforcement authorities

4. Sharing & Disclosure of Information

We may share your personal information only for legitimate purposes, including:

  • Service providers (logistics, payments, IT support, analytics)

  • Shopify, which powers our online store

  • Business partners, where required to fulfil services

  • Government or legal authorities, if required by law

  • Affiliates or corporate entities, strictly for operational purposes

We do not sell your personal data.

5. Relationship with Shopify

Our Platform is hosted on Shopify, which collects and processes certain personal data to provide and improve its services. Information shared with Shopify may be processed outside India, subject to appropriate safeguards.

To learn more, please refer to Shopify’s Privacy Policy:
https://privacy.shopify.com

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyse traffic and usage patterns

  • Remember user preferences

You may control cookies through your browser settings, though some features may not function properly if disabled.

7. Data Security

We implement reasonable security practices and procedures to protect your personal data from unauthorised access, misuse, loss, or disclosure.

However, no method of transmission over the internet is completely secure. By using the Platform, you acknowledge and accept this inherent risk.

8. Data Retention & Deletion

  • Personal data is retained only as long as necessary to fulfil the purposes for which it was collected or as required by law.

  • Users may request account deletion by contacting us.

  • We may retain data in anonymised form for legal, analytical, or fraud-prevention purposes.

  • Account deletion requests may be delayed if there are pending orders, disputes, or legal obligations.

9. Your Rights

Subject to applicable Indian laws, you may have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your data

  • Withdraw consent for certain processing activities

Requests may be subject to verification before processing.

10. Children’s Privacy

The Platform is not intended for children. We do not knowingly collect personal data of individuals under the age of majority. If such data is identified, it will be deleted upon request.

11. Third-Party Links

The Platform may contain links to third-party websites. Sajheera is not responsible for the privacy practices or content of such websites. Users are encouraged to review their respective privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. The revised version will be posted on the Platform with an updated “Last Updated” date.

13. Grievance Redressal

In accordance with applicable laws, users may contact the Grievance Officer for any privacy-related concerns.

Grievance Officer
Designation: Grievance Officer
Email: admin@sajheera.com
Response Time: Within 48 working hours

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
📧 support@sajheera.com