Returns & Refund Policy

Last Updated – January 2026

At Sajheera, each piece is carefully curated and quality-checked prior to dispatch. In the rare event that you receive an incorrect or defective item, we accept returns only under the conditions set out below. This policy reflects our commitment to product integrity, fraud prevention and a premium customer experience.

1. Cancellation

  • Orders may be cancelled only before they have been shipped. To cancel an order, please use the Track Order page on our website. Cancellations requested after dispatch cannot be accepted.

  • If Sajheera cancels an order for any unforeseen reason prior to shipment, any amount paid by you will be refunded to the original payment method used at checkout; such refunds will be processed in accordance with applicable banking timelines and the payment partner’s policies.

2. No Exchanges — Returns Only for Defective or Incorrect Items

  • Sajheera does not support any type of exchange. Returns are accepted only when the delivered product is demonstrably defective or incorrect. Any request for return must meet the conditions set forth in this policy.

3. Return Eligibility

  • Return requests must be raised within 48 hours of delivery.

  • Products must be unused, unworn, and returned in their original condition, with all tags, labels and the original invoice intact.

  • Items showing signs of wear, tampering, or damage after delivery are not eligible for return.

  • Gift wrapping services and complimentary items are non-returnable.

4. Mandatory Proof & Verification

  • A clear, continuous and unedited unboxing video is mandatory for all return claims. The video must show the parcel from the sealed tamper-proof condition through to full opening and clear visibility of the product.

  • Sajheera reserves the right to request additional supporting evidence (for example, screenshots or supplementary visuals) to validate authenticity and to ensure submitted media is not digitally altered, AI-generated, or manipulated.

  • Requests that lack sufficient or verifiable proof will not be approved.

5. Quality Assessment

  • All returned items undergo a stringent quality inspection at our facility.

  • If an item does not meet the return eligibility criteria, the return request will be declined and the item will be returned to the customer on a Cash on Delivery (COD) basis, with all return shipping charges borne by the customer.

  • The decision of Sajheera’s quality team shall be final and binding.

6. Refund Method — Store Gift Card Only (for Returns)

  • No cash, bank, UPI, wallet, or card refunds will be issued for returned items under any circumstances.

  • For approved returns (defective or incorrect items), a Sajheera Store Gift Card equal to the order invoice value will be issued. Gift cards:

    • Are valid for 30 days from the date of issuance;

    • Will be sent to the email address used at the time of purchase;

    • Are non-transferable, non-extendable and non-redeemable for cash; and

    • Are issued within 2 working days after the returned product clears our quality inspection.

7. Return Shipping & Timeline

  • Returned items generally take 7–10 working days to reach our warehouse.

  • If reverse pickup is unavailable at your location, you must arrange shipment via a local courier at your own expense. Sajheera is not responsible for delays or damage occurring during customer-arranged return shipments.

8. How to Initiate a Return

  1. Visit: https://www.sajheera.com/apps/return_prime.

  2. Complete the Return Request Form with:

    • Order Number

    • Registered Email ID / Mobile Number

    • Reason for return (defective or incorrect item)

    • Upload the mandatory unboxing video and any additional requested evidence

  3. Return requests are reviewed within 2 working days. If approved, return instructions will be provided. If declined, we will notify you with the reason.

9. Using Your Store Gift Card

  • Gift cards are delivered to your registered email ID.

  • Apply the gift card at checkout by selecting “Pay via Gift Card”; the card value will be automatically deducted from your order total.

10. Policy Updates

Sajheera reserves the right to modify, amend or update this Return, Refund & Cancellation Policy at any time without prior notice. Customers are encouraged to review this policy periodically to remain informed of any changes.

11. Support & Assistance

For return, cancellation or refund enquiries, please contact our support team:
Call or WhatsApp: +91 96257 30755 (Mon–Fri, 10:00 AM – 6:00 PM)
Email: support@sajheera.com.